Brief Job Description: While working as the only forward facing customer point of contact, the customer service associate works to process and fulfill all orders on ShopBAZAAR.com. This position will own and develop the ShopBAZAAR customer service experience into a high-touch, insightful and highly engaged role that interacts with our top shoppers and VIPs, driving increased revenue. The right candidate will have a passion for the fashion industry and be forward thinking in providing style advice for ShopBAZAAR clients. This associate pulls our monthly sales reports and manages invoicing our vendors. All warehouse/fulfillment relations (ie: Stellae Logistics) will be managed by the customer service associate.

Customer Service Responsibilities:

• Provide client style advice, using BAZAAR’s editorial authority
• Create and manage a customer Loyalty Program
• Develop a high-touch shopping experience at ShopBAZAAR
• Order Processing and Fulfillment
• Manage and oversee Customer Service & FAQ elements of the site
• Manage and facilitate return requests
• Managing Credit Card Processing via Authorize.Net
• Customer Service Relations (phone + email)
• Manage and create promo codes
• Managing Stellae Relationship
• Maintaining consignment stock in closet

Vendor Relation Responsibilities:

• Arrange drop shipping
• Ensure order fulfillment
• Pull Sales Reports on a monthly basis

Administrative Operations:

• Invoice each order that has been placed
• Track processing orders to ensure shipment
• Keep track of all returns and cancellations

Send Resumes to:

“Weiskopf, Caitlin R” <cweiskopf@hearst.com>